Mentoring Business Coordinators

We need technically trained Business Coordinators who understand dentistry’s unique challenges and are trained to accelerate the growth of Your practice.


My team is here to help you to create your next Rockstar, a business coordinator formerly known as a customer service or front desk.

The practice’s success is proportional to your business team’s training level. The position is critical for the success and growth of your practice. A business coordinator accelerates the growth of your business, and we need trained business coordinators.

You do not need a business coordinator with prior experience.

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We offer the program to mentor business coordinators new to dentistry. This program has been tested and used to train many wonderful business coordinators without prior dental or business experience.

The program solves two problems:

Problem #1:

Find the time to train and understand dental terms, procedures, and common dental operations. Most dental offices do not have the time to train people new to dentistry.


How we solve this problem:

We save you and your administration team over 40 hours by training your new business coordinator.

Problem #2:

Finding business coordinators with prior dental experience is challenging.

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How we solve this problem:

Hiring candidates without prior dental or business experience makes the pool of candidates much bigger.

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The program offers an accelerated and convenient mentoring program:

✅ We save you over 45 hours of providing mentoring to your business coordinators.

✅ We help you to improve existing business coordinators.

✅ We train new team members without prior dental experience. 

✅ We train the technical skills and knowledge

✅ We motivate them to keep your business growing 

✅ We coach via live classes with real mentors 

✅ We inspire on the importance of the position

✅ We help to optimize your business team performance

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Are you ready to optimize your business team performance to ensure the growth of your dental practice?

Enroll your rising star in the program to become a business coordinator.

Please email Dr.Kathryn Alderman if you are interested in enrolling your team members.

    Upon completing the program, your new business coordinator receives the certificate of completion.

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    showing information of progressive dental mentor

    Modules we will cover to receive the Business Certificate

    ✅ Welcome to your new position as a business coordinator

    ✅ Understanding the connection between dental and overall health

    ✅ Understanding dental procedures and the consequences of not completing dental treatment 

    ✅ Understanding basic dental anatomy, teeth numbers, and how to read patients’ clinical charts.

    ✅ Understanding the exclusive, upmarket dental procedures and presenting finances with confidence

    ✅ Providing exceptional experience: understanding customer service and your part in it 

    ✅ Effective and positive communication via phone, text, email, in person with patients or team members.

    ✅ Internal marketing: Excellent phone skills 

    ✅ Culture, practice brand building 

    ✅ Teamwork and Team Building 

    Preventing and Dealing with the Conflict

    ✅ New patients: Creating high acceptance as a team

    ✅ Preventing and dealing with the conflict 

    ✅ Creating a perfect schedule in a non-perfect world

    ✅ Preventing no-shows and last-minute cancellations, confirming appointments

    ✅ Understanding ledgers and dental insurance   

    ✅ Presenting finances with lots of confidence  

    ✅ Understanding healthy business expenses, healthy KPIs and your part in it.

    ✅ Putting it all together: managing the day of a business coordinator

    Business Coordinators will learn and understand

    The important role of the business coordinator in the overall success of your practice.

    All common dental procedures and consequences of no treatment.

    Two major dental diseases in depth: Gum disease and decay. Both often have no symptoms, yet both diseases grow and ultimately cost more to fix over time. 

    How dentistry and overall health are connected.

    Upscale, elective procedures and presenting finances with confidence.

    The importance of positive and effective communication via phone, email, text, and in-person with patients and with team members.

    How to prevent and deal with the conflict.

    How to prevent no-shows and last-minute broken appointments.

    How to create a profitable schedule.

    How to present finances with lots of confidence.

    How to collect from patients and insurance.

    How dental insurances work.

    Dental insurance will never cover all the needed treatment; not completing it will lead to bigger expenses.

    ✅ The expenses to run the practice and main KPIs.

    How to manage the day by focusing on priorities.

    An important role of a business coordinator in brand building and a positive reputation, and a positive experience for patients and teams.


    Enroll your rising star in the program,
    and let’s create your next  Rockstar, the business coordinator.

    Enroll your rising star in the program to become a business coordinator.

    Please email Dr.Kathryn Alderman if you are interested in enrolling your team members.