Great customer service is all about an exceptional patient experience. This experience includes what the patient sees, hears, smells, and also how they feel when they enter your office.
- How do you speak to your patients?
- What is your appearance? Does it exude friendliness?
- Do you have outdated technology, or old reading material?
- Is your attention focused entirely on the patient in front of you?
- Do you respect appointment times?
