Chairside Manners 101

Chairside manners are not just important for dentists – they’re just as important for the rest of your team, too. Having great chairside manners will make your patient feel at ease during their appointment. Without maintaining these traits, your patients will be more prone to feeling stressed, or more nervous about their appointment and even about accepting treatment. However, when patients feel at ease and comfortable with you, they will develop a positive perception of your dental practice – meaning they’re much more likely to return for future appointments! 


By approaching your patients with empathy, compassion, and emotional intelligence, you can build the foundational trust which is required in order to establish a successful patient-provider relationship. You will be fulfilling your end goal of being an advocate for patient health, and your career will flourish.



A team of hygienists and DAs who possess excellent chairside manners will actively listen to patients’ concerns and fears, recognizing the importance of acknowledging and addressing their emotional well-being. Many individuals experience dental anxiety, which can range from mild unease to extreme phobia, and this can greatly impact their willingness to seek dental care. Through their compassionate approach, dental team members can help alleviate these fears by explaining procedures in a calm and understandable manner, offering reassurance, and adapting their techniques to accommodate patient needs.



Dental team chairside manners have a profound impact on the overall patient experience. By demonstrating empathy, compassion, and professionalism, you create an environment where patients feel valued, understood, and cared for. This fosters trust, enhances communication, and encourages active patient participation in their oral health journey. The result is a positive and satisfying dental visit that not only addresses immediate dental needs but also establishes a strong foundation for a long-term, collaborative relationship between the patient and the oral healthcare provider.