Golden Rule Roadmap for a Business Team

  • Follow through on all promises.
  • Never say “No.”
  • Use powerful words: “Absolutely” and “Of Course.” 
  • Use other phrases such as, “I would be happy to” and “Thank you.”
  • Display great phone skills.
  • Greet callers like friends.
  • Have a friendly voice at all times.
  • Be your office’s cheerleader. Tell potential patients about your office and how great the office and doctors are.
  • Answer all phone calls ASAP.
  • Returning phone calls promptly.
  • Never ignore patients.
  • Apologize for running late.