- Follow through on all promises.
- Never say “No.”
- Use powerful words: “Absolutely” and “Of Course.”
- Use other phrases such as, “I would be happy to” and “Thank you.”
- Display great phone skills.
- Greet callers like friends.
- Have a friendly voice at all times.
- Be your office’s cheerleader. Tell potential patients about your office and how great the office and doctors are.
- Answer all phone calls ASAP.
- Returning phone calls promptly.
- Never ignore patients.
- Apologize for running late.
