As we discussed, being in a business position is crucial for the practice’s overall success. Often, patients will talk to you more than in any other position in the office.
This position requires positive communication and positive customer service skills.
You will also learn you are the person that dictates the overall production of your practice. You are in direct control of doctors’ and hygienists’ time, and you will only ever produce what’s scheduled.
You will learn about building profitable schedules that prevent team burnout.
Besides being in charge of the most crucial system and scheduling, you will also learn about collecting and presenting finances, and confirming appointments.
In future lessons, prepare to learn how to create schedules, confirm appointments, and collect money while providing excellent customer service and building relationships.