Phone Etiquette When Discussing Finances

Generally, quoting fees to patients over the phone is not recommended. When people shop for dental treatment, practices can lose patients by giving fees over the telephone. Competitive dentistry is alive and prominent in this current era. As a result, you should strive to have the patient come into your practice and make a favorable impression on them through your office and your team. If the patient never comes to your office, you lose the opportunity to educate them about why your practice is the best choice out there — it’s hard to describe such a thing over the phone! 


You might be wondering how you could tactfully and professionally handle patients who are shopping for fees over the phone, without frustrating them or pushing them away. Take a look at this scenario to see how you could navigate this situation: