Remember Your Conflict Prevention Skills

Financial conflict can be prevented very efficiently by ensuring that you properly educate patients about the financial costs beforehand. By eliminating financial surprises, your patients will be well-informed, calm, and at peace with the impending costs of their treatment plans. 


Of course, finances can be a touchy subject for many. While it can be largely avoided by utilizing the steps given above and the methods provided in this module, it is still possible that you could find yourself facing an angry patient who is upset about finances. Be sure to remember that their upset is never about you — while upset people will often say emotionally charged things, keep in mind the reason that they are upset. Everybody faces financial stress at some point in their life, and it can be a debilitating feeling. By staying positive, focusing on solutions, and keeping yourself calm, you will find success in navigating even the most difficult and emotionally charged of situations.