Conflict prevention is an essential part of any customer service job, not just for the sake of patient experience, but for the sake of making your job and your work environment easier. By preventing conflict, you are fostering a positive patient experience and stopping issues before they get too out of hand. When a conflict does arise, it will complicate things — so it is always best to work to prevent it instead. Of course, working to resolve conflict is definitely doable, and quite honestly an unavoidable aspect of any customer-oriented business, including a dental practice.
Regardless, if you work to understand how to prevent conflict before it escalates, you will save your business a lot of time and money. You will also foster a culture at your practice that promotes great patient experiences, great work culture, and positive relationships. This will enhance your practice’s reputation tenfold!