Patients are looking for a positive experience.
Thoughtful customer service has the most significant impact on growing your patient base. It all comes down to the patient’s perception of their experience.
Was it a positive or negative experience?
How did they feel leaving your office?
What will they tell their friends and family?
- Patients want quality dental work, but they cannot judge clinical skills in dentistry.
- Patients judge their clinics based on the quality of the customer service leading to their positive overall experience.
- Patients generally accept that excellent service goes hand-in-hand with excellent dentistry.